Reference

Your Rights and Our Legal Commitments

At gbo07, our legal framework is built around clarity — you deserve to know exactly how your account data is handled, what terms govern your activity on this…

Account Data RightsIndonesia-Scoped PoliciesDANA, OVO, GoPay & QRIS ContextTransparent TermsContact Paths Included
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gbo07 Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us About Legal Matters

If you have a question about our terms, need to raise a data request, or want clarification on how a specific policy applies to your account…

Live Chat Start a live chat session directly from your account dashboard between 08:00 and 23:00…
Email Support Send detailed legal requests — data access, account closure, or terms clarification — to…
In-Account Ticket Log into your gbo07 account, navigate to Help > Submit a Request, and select…
ACCOUNT SECURITY DETAIL

How gbo07 Handles Your Data and Account

Data security, cookie use, and account retention practices are not abstract commitments — they are operational decisions we make every time a new account is created, a session…

Data Retention Schedule

We keep account and transaction records for 12 months minimum. After account closure, personal identifiers are anonymised within 90 days…

Cookie Management

Session cookies are essential for login continuity. Analytics cookies are optional — you can accept or decline them from the…

Two-Factor Authentication

Every new device login triggers a one-time verification step.

Payment Data Handling

We store only tokenised references to your DANA, OVO, GoPay or QRIS accounts — never your full credentials.

Account Access Requests

You can request a full export of the data we hold about your account via email or in-account ticket.

Who to Contact for Changes

To update personal details, request data deletion, or dispute a transaction record, contact our support team via Live Chat or…

Frequently Asked Legal Questions

The questions below reflect what Indonesian account holders most commonly ask about their rights, our data practices, and how our terms apply in specific situations. If your question is not covered here, the fastest path to an answer is a live chat session or an in-account ticket under the Legal category.

Yes — feature availability, including certain game categories and promotional access, depends on local law. We apply regional eligibility checks automatically when your account is created, and we update those checks when applicable Indonesian regulations change.

Log into your account and submit a ticket under Help > Submit a Request > Legal, or send an email to our support address. We aim to deliver a full data export within 7 calendar days of verifying your identity on the request.

Yes. All deposit and withdrawal transactions — including those processed via DANA, OVO, GoPay and QRIS — are retained for a minimum of 12 months. This is required for financial record-keeping compliance and is stated in our full terms document.

You can request account closure and data deletion at any time via live chat or email. After closure, personal identifiers are anonymised within 90 days. Some transaction records may be retained longer where local law requires it.

We use strictly necessary session cookies for login continuity and optional analytics cookies to improve the platform. You can manage your analytics cookie preference from the Privacy Preferences panel inside your account settings — session cookies cannot be disabled as they are required for the platform to function.

Submit a ticket under the Legal category via your account dashboard or email support. Legal-category tickets are handled separately from general queries, with an acknowledgement within 24 hours and a substantive response within 3 business days during 08:00–23:00 WIB operating hours.

Only tokenised references to your DANA, OVO, GoPay or QRIS accounts are stored — never your full credentials. Those tokens are shared only with the payment processors in our transaction chain and are encrypted at rest at every stage.

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